About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

153 ratings and 122 comments received in the last 90 days.

25 March 2026

The delivery of the car was great when it arrived, smooth and easy but the lead up wasn't the same unfortunately. There was a delay on the car, fine, but the communication throughout this wasn't what I would expect or have experienced before sadly.

25 March 2026

The best car. So glad that I've gone back to a mini

24 March 2026

Nice design

24 March 2026

Andrew was very helpful and kept us informed of everything. Great experience

21 March 2026

Sytner Cardiff has always been very professional and extremely helpful. I have been dealing with them for over twenty years .

16 March 2026

We were very pleased with the service we received from Mini Syntner but they and we were let down by Mini Finance.

12 March 2026

Completely satisfied 10/10

10 March 2026

Sanket was really helpful and answered every question I had.

08 March 2026

Andrew was great. Looked after us

08 March 2026

The Sales Executive was very courteous and helpful and kept us informed of the progress of the purchase of our new car.

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05 March 2026

Harry Lowe the sales chap we met when my wife was thinking of replacing her current Mini was extremely helpful so much in fact we ordered a new Mini there and then.

26 February 2026

The hand over and delivery was smoth. Although buying the mini was a confusing and not clesr with communication process.

24 February 2026

Excellent service

23 February 2026

I had been on the database for over a year and no one called when a suitable car was available, however Sanket called one evening which was perfect timing as I had been thinking about looking again for a new mini.

19 February 2026

Good communication throughout

09 February 2026

Was very happy with the service.

03 February 2026

Friendly, helpful and professional staff. Harry Lowe and Tom Williams were excellent.

02 February 2026

Very easy to deal with. I didn't feel pushed and felt that I was given useful information. Very helpful.

31 January 2026

Well looked after and made welcome

30 January 2026

Tom Palmer was a fantastic member of your sales team. He made the leasing agreement I wanted very straightforward and answered all my questions with great care & professionalism. Thank you Tom

27 January 2026

Really easy to deal with, super helpful and love the car.

20 January 2026

explained everything, friendly, made process easy

20 January 2026

Andrew and his team made us feel very welcome. He was clear, professional and respectful. We did not feel pressured into making a decision. Whole process including handover was smooth and we are enjoying our first Mini v much!

17 January 2026

I received great outstanding service from Andrew . He's a definite people's person ! It was such a lovely experience from start to finish ! He's a lovely guy with a great social manor . He deserves to do well with the company . My husband and I wish

03 January 2026

Excellent communication from Teah but disappointed with what stated above

24 March 2026

Polite staff and helpful

23 March 2026

Lady who dealt with me was excellent!

23 March 2026

Very efficient, excellent people skills

18 March 2026

The automatic booking system enabled me to book a 90 min slot for a full engine service. The service staff advised that this cannot be achieved. Nevertheless, the service was completed in around 2 hours. All service staff were efficient and friendly.

17 March 2026

Teah-Rose was brilliant and very helpful

17 March 2026

The MOT was completed on time. The service person was polite and efficient. A car wash was also offered.

16 March 2026

Great service, friendly staff

16 March 2026

Always receive great service from Sytner MINI Cardiff. Even when something doesn't go as planned, the team goes above and beyond to resolve the issue and make things right.

15 March 2026

Well done Demi! First class service from booking to collection.

15 March 2026

All good

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14 March 2026

It was just okay. Brought car in at 10am for a scheduled MOT. They didn't even look at it until 2pm. Then, they barely washed the car and didn't even bother vacuuming.

14 March 2026

Kept informed throughout about progress. Car returned in perfect condition.

12 March 2026

Verygood service

11 March 2026

Reception very good

11 March 2026

Everything done politely and efficiently

11 March 2026

I've been trying to get in touch with you for days to get a wing mirror fitted. The WhatsApp just goes round and round asking the same question over and over. I can't speak to anyone to make an appointment. Tbh it will out me off buying another mini.

10 March 2026

All staff helpful, good communication and explanation of purchase/car details

10 March 2026

Communication not great during the 5 days you took to fix the car and I couldn't get hold of anyone when I called, which resulted in one wasted 3 hour round trip.

08 March 2026

Efficient, polite and friendly service.

08 March 2026

The service team are always friendly and efficient. The service is quick and thorough, and the video of the underside is very helpful. The car wash is the final touch. So many thanks.

08 March 2026

Very satisfied with this Mini service centre. Service advisor Chloe Williams is an asset to your business

06 March 2026

Friendly staff. Prompt service.

05 March 2026

All work and people were very good and very nice. Only one issue,, the stripes that there replaced on the bonnet were not spot on,, which I thought being BMW they would have been perfect.

03 March 2026

As a Sytner customer I always feel valued. Nothing is too much trouble for Chloe Williams, service advisor.

03 March 2026

Very comfortable and helpful

02 March 2026

Staff friendly and knowledgeable. Waiting area very comfortable. Time taken well within expectations

02 March 2026

Helpful staff - good communication throughout.

02 March 2026

Impressed with the staff, especially Chloe. She made sure I understood everything that was happening, which at my age (80) I need. I also love the cleanliness of the whole area including what I could see of the work area.

01 March 2026

I was fitted into a slot as soon as possible and repairs completed.

27 February 2026

Great quick efficient service friendly staff

26 February 2026

All worked seamlessly

25 February 2026

Danielle was a superstar, very helpful.

25 February 2026

I was pleased with the work carried out on my car, but the customer service was below par on this occasion. There was confusion in relation to the booking process, the tracker was inaccurate and I was promised an e mail- still not received.

25 February 2026

Repair made but expensive

25 February 2026

Great service and very professional.

21 February 2026

Excellent customer service. Prompt and efficient.

20 February 2026

No hassle.

19 February 2026

Chloe was extremely tentative as usual. Work completed on time with no issues.

18 February 2026

Arrived and greeted well. Car cleaned and ready when stated. Great service from Rhod and his team

17 February 2026

Once I arrived at the garage I was dealt with very efficiently however I was given Incorrect information when booking. Staff at the service desk went out of their way to resolve this issue and I was able to have the work carried out as planned.

13 February 2026

Ann- Marie went far beyond to help me after my disastrous engine failure last August 2025 . She always kept me informed about what was happening a real asset you have in your company

11 February 2026

Great people and service

10 February 2026

I contacted Chloe Williams. I had overlooked my service. She immediately organised one for the following day. This was exceptional in my view. I was kept informed of progress. The work was excellent. Chloe is an outstanding ambassador for Sytner.

07 February 2026

Great service and communication with clhloe

07 February 2026

Very efficient

06 February 2026

Comfortable while waiting, work carried out in the time stated

06 February 2026

No problems at all, Oil service was completed and car was available to collect a few hours later

05 February 2026

Helpful, courteous staff. The work was carried out promptly and the who process seamless.

05 February 2026

Chloe kept me posted in regards to the progress of the car

05 February 2026

Friendly, quick and efficient service

02 February 2026

Chloe was very friendly and made sure I had a hot drink while I was waiting. Fully informed of MOT via a video and what needs doing.

01 February 2026

Excellent customer service, was kept informed at all times.

01 February 2026

Chloe was very attentive and happy to answer questions I had. Connor, thw service technician was clear and gave explanations on my health check video thay I could understand.

01 February 2026

Good efficient service

31 January 2026

As everyone is really helpful

30 January 2026

I was involved in a

30 January 2026

Fast and efficient service from Chloe and the team

29 January 2026

You delivered what you promised

29 January 2026

I had an excellent experience while at Mini Cardiff for my MOT. Your service advisor Chloe Williams was excellent. Thank you!

29 January 2026

Very efficient and communication throughout

28 January 2026

Identified problem and fixed same day while I waited. Da Iawn

28 January 2026

Incredibly efficient and professional service. Chloey was amazingly helpful. Well done Mini.

27 January 2026

The one and only reason for five stars was that Chloe went above and beyond to help me.

27 January 2026

They only checked wiring as it was a call back

27 January 2026

Chloe on reception was extremely helpful , we were kept in touch abt progress, efficient service time

27 January 2026

My email said go to the BMW centre-when I turned up they told me I was wrong, even when I showed the email they weren't understanding. Once I got to MINI, they didn't have my booking and I had to wait a while. MINI customer service was friendly thoug

27 January 2026

Efficient, courteous and good communication

26 January 2026

Finished work on time. Kept informed as to progress.

26 January 2026

Fast efficient service

25 January 2026

I've never not had my car fully cleaned when having it serviced elsewhere.

25 January 2026

Prompt and within time limit given. Friendly staff

24 January 2026

Teah was was excellent for the whole service. However, Josh the manager went back on his word about how much he would offer me for my old car 48 hours before handoverbof my new one. This certainly put a huge dampener on picking up my new car

24 January 2026

Excellent service

23 January 2026

Excellent young lady assisting at Service centre??

22 January 2026

I'm a bit perplexed that some of issues that needed addressing weren't done.. as it's a Motability vehicle these are always authorised however you says differently.. and on checking with Motability they also agreed that it would have been authorise.

22 January 2026

Great Service.

22 January 2026

Friendly and efficient.

22 January 2026

Service was brilliant , but the price to repair was very expensive .

22 January 2026

Mini Sytner in Cardiff are good to deal with

21 January 2026

Excellent service as always.

19 January 2026

Everyone is always really polite, helpful and friendly.

13 January 2026

First class service as usual.

13 January 2026

Excellent service that i thought went over and above when I encountered a problem with road closure

13 January 2026

Efficient service. Helpful and polite staff Knowledgeable and committed to help

13 January 2026

From arrival to picking up my Mini the service was excellent

12 January 2026

Very polite , very professional car was treated as brand new , customer service second to none , communicated all the time was in there

12 January 2026

Ann-Marie In the BMW garage kept me up to date with the progress on my car. I was able to wait for my car and do some work. The lady on reception made sure I had a coffee while I was there. The washing and hoovering of my car was also appreciated.

09 January 2026

Please refer to the message sent to Styner Customer services on the 05/01/26 - I have not received a formal response however my car has since been collected and fixed. It was an applalling experience.

08 January 2026

Oliver was knowledgeable, helpful and friendly. He made the whole experience easy.

06 January 2026

Car booked in for work quickly 2 jobs to be carried out, 1 completed in a few days unfortunately the part for the second job turn up damaged so still waiting for that job to be done.

06 January 2026

Very good

06 January 2026

Excellent customer care.

05 January 2026

All the staff were amazing

01 January 2026

On arrival the service staff looked after me from start to finish

01 January 2026

Efficient drop off at service entrance and very efficient contact when the service was completed to let you know you can pick up the car.

01 January 2026

The service too considerably longer than originally predicted, otherwise I would have been completely satisfied.

01 January 2026

Nothing more to add

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Cardiff.

Address

Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

02920 558 970

Map

Areas served

Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd

View map

Address

Hadfield Road, Cardiff, South Glamorgan, CF11 8AQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 -12:30
Sun:CLOSED

Phone

02920 558 970

Map

Areas served

Cardiff as well as surrounding areas including Bridgend, Merthyr Tydfil, Aberdare and Pontypridd

View map